Privacy Policy

1. Introduction

Welcome to the noya99 Privacy Policy. This document explains how noya99 ("we," "us," "our") collects, uses, stores, protects, and discloses personal information from users ("you," "your") of our online gaming platform located at https://noya99.cam. We are committed to protecting your privacy and handling your personal data with transparency, security, and respect.

By accessing or using the noya99 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the noya99 platform.

noya99 operates as an internationally licensed online gaming platform serving players in Indonesia. We comply with international data protection standards and implement industry-leading security measures to safeguard your personal information. This Privacy Policy applies to all personal data collected through our website, mobile applications, customer support channels, and any other services provided by noya99.

2. Information We Collect

noya99 collects various types of personal information to provide our gaming services, comply with regulatory requirements, prevent fraud, and improve your user experience. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, and password.
• Identity Verification Documents (KYC): Government-issued identification (KTP - Indonesian national ID card), proof of address documents, selfie photographs for identity verification, and any additional documents requested for enhanced due diligence.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), transaction history, deposit and withdrawal records.
• Communication Data: Messages sent through our customer support channels, live chat conversations, emails, feedback forms, and survey responses.
• Marketing Preferences: Your consent to receive promotional communications and preferences regarding marketing channels.

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution, and mobile network information.
• Usage Data: Pages visited, features used, games played, time spent on the platform, click patterns, search queries, referral source, and navigation paths.
• Gaming Activity: Bets placed, wager amounts, game results, winnings and losses, bonus usage, tournament participation, and gameplay patterns.
• Location Data: Geographic location derived from IP address to verify compliance with geographic restrictions and applicable laws.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 8 for details).

2.3 Information from Third Parties

• Payment Processors: Transaction verification and payment processing data from banks and e-wallet providers.
• Identity Verification Services: Data from third-party verification providers used to validate your identity and prevent fraud.
• Game Providers: Gaming data from third-party software providers whose games are offered on our platform.
• Marketing Partners: Information from affiliate partners and marketing channels through which you may have discovered noya99.

3. How We Use Your Personal Data

noya99 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your gaming account
• Process deposits, withdrawals, and financial transactions
• Provide access to games, sports betting markets, and platform features
• Track your gaming activity, bets, and account balance
• Manage bonuses, promotions, and VIP program benefits
• Provide customer support and respond to inquiries

3.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement) through KYC procedures
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Meet regulatory obligations under our gaming licenses
• Respond to legal requests from law enforcement or regulatory authorities
• Enforce our Terms & Conditions and detect violations
• Maintain records as required by applicable laws

3.3 Fraud Prevention and Security

• Detect and prevent fraudulent activity, bonus abuse, and account compromise
• Monitor for suspicious transactions or unusual betting patterns
• Protect against unauthorized access and cyber attacks
• Verify the legitimacy of payment methods and prevent money laundering
• Investigate disputes, complaints, and rule violations

3.4 Platform Improvement and Analytics

• Analyze user behavior to improve platform functionality and user experience
• Develop new features, games, and services based on user preferences
• Conduct internal research and statistical analysis
• Optimize website performance, loading speeds, and mobile compatibility
• Test new technologies and gaming innovations

3.5 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications (with your consent)
• Provide personalized bonus offers and VIP rewards based on your gaming activity
• Notify you about new games, features, and platform updates
• Conduct customer satisfaction surveys and feedback requests
• Display targeted advertisements on our platform and through marketing partners

3.6 Responsible Gaming

• Monitor gambling behavior for signs of problem gambling
• Implement deposit limits, self-exclusion, and other responsible gaming tools
• Provide access to responsible gaming resources and support services
• Enforce age restrictions and prevent underage gambling

4. Data Sharing and Disclosure

noya99 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers (OVO, DANA, GoPay), and payment gateways that process your deposits and withdrawals.
• Game Providers: Third-party software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) whose games you access through noya99.
• Identity Verification Services: KYC providers that verify your identity documents and prevent fraud.
• Cloud Hosting Providers: Secure server and data storage providers that host our platform infrastructure.
• Customer Support Tools: Live chat platforms and customer relationship management (CRM) systems used to provide support.
• Marketing Partners: Affiliate networks and marketing platforms for performance tracking (anonymized data only).

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Investigate potential illegal activities or violations of our Terms & Conditions
• Protect the rights, property, or safety of noya99, our users, or the public
• Enforce our agreements and policies
• Respond to claims of fraudulent or unlawful conduct

4.3 Business Transfers

In the event that noya99 undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor. We will notify you via email and/or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing, such as when you participate in third-party promotions or integrated services.

5. Data Security Measures

noya99 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our comprehensive security framework includes:

5.1 Technical Security Controls

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected by bank-grade encryption.
• Secure Database Storage: Personal data is stored in encrypted databases with restricted access controls.
• Firewall Protection: Multi-layered firewalls protect our infrastructure from unauthorized network access.
• DDoS Mitigation: Advanced protection against distributed denial-of-service attacks ensures platform availability.
• Intrusion Detection Systems: Real-time monitoring detects and responds to potential security threats.
• Secure Password Hashing: User passwords are hashed using industry-standard algorithms and never stored in plain text.

5.2 Organizational Security Measures

• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis.
• Employee Training: All staff undergo regular data protection and security awareness training.
• Confidentiality Agreements: Employees sign strict confidentiality agreements regarding user data.
• Regular Security Audits: Independent third-party security audits verify our protection measures.
• Incident Response Plan: Documented procedures for responding to data breaches or security incidents.

5.3 User Security Responsibilities

While noya99 implements robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) if available
• Log out after each session, especially on shared devices
• Keep your contact information up to date for security notifications
• Report suspicious activity or unauthorized access immediately
• Avoid accessing your account on public Wi-Fi networks without VPN protection

Important: Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. If you become aware of any security vulnerability, please contact us immediately at [email protected].

6. Data Retention Period

noya99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Our data retention practices include:

6.1 Active Account Data

While your account remains active, we retain all personal information, gaming history, transaction records, and communications to provide ongoing services and support.

6.2 Closed Account Data

After you close your account, we retain certain data for the following periods:

• Financial Records: Transaction history, deposits, withdrawals, and payment details are retained for 7 years to comply with financial regulations and tax requirements.
• Identity Documents: KYC documents (KTP, proof of address) are retained for 5 years to comply with anti-money laundering regulations.
• Gaming Activity: Bet history, game logs, and account activity are retained for 5 years for regulatory compliance and dispute resolution.
• Communications: Customer support conversations and correspondence are retained for 3 years for quality assurance and legal purposes.
• Marketing Data: Consent records and marketing preferences are retained for 2 years or until you withdraw consent.

6.3 Legal Holds

If your account is subject to a legal investigation, dispute, regulatory inquiry, or suspected fraud, we may retain data beyond standard retention periods until the matter is resolved.

6.4 Anonymized Data

After retention periods expire, we may convert personal data into anonymized, aggregated statistics that cannot identify individuals. This anonymized data may be retained indefinitely for analytics and research purposes.

7. Your Privacy Rights

As a user of noya99, you have certain rights regarding your personal data. We are committed to honoring these rights in accordance with applicable data protection laws:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your account dashboard, or you may contact us to request a comprehensive data report.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact customer support for assistance.

7.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal data, subject to certain legal exceptions. We may be required to retain certain information for regulatory compliance, fraud prevention, or legal obligations even after a deletion request.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.5 Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by clicking "unsubscribe" in our emails or adjusting your preferences in your account settings.

7.6 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. To protect your privacy and security, we may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

noya99 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and improve platform functionality.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, login, and security	Session or 1 year
Performance Cookies	Analyze how users interact with the platform to improve performance	1-2 years
Functionality Cookies	Remember your preferences, language, and settings	1 year
Marketing Cookies	Track your activity to deliver personalized advertisements	1-2 years

8.3 Managing Cookie Preferences

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your ability to access certain features. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies while allowing first-party cookies
• Block all cookies (this may limit platform functionality)
• Delete all cookies when you close your browser

9. Children's Privacy Protection

noya99 is strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or store personal information from individuals under 21 years of age. Our registration process includes age verification measures, and we require government-issued identification (KTP) to confirm that all users meet the minimum age requirement.

If we become aware that we have collected personal information from someone under 21 years of age, we will take immediate steps to delete that information and close the associated account. All funds in accounts found to belong to minors will be forfeited, and we will notify the appropriate authorities if required by law.

Parents and guardians who believe their child has provided personal information to noya99 should contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

noya99 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address associated with your account
• Display a prominent notice on the noya99 platform
• Request your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the noya99 platform after changes take effect constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of our services and close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how noya99 handles your personal information, please contact us through the following channels:

• Privacy Inquiries Email: [email protected]
• General Support Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on the noya99 website
• Response Time: We aim to respond to all privacy inquiries within 5 business days

For urgent security concerns or suspected data breaches, please email [email protected] immediately.